My Work
Here’s a selection of my work across enterprise products, financial services, mortgage servicing, customer intelligence, insurance and AI experiences. My work focuses on turning complex problems and requirements into clear, scalable and meaningful product experiences.
MOVA
AI Intelligent Financial Experience
In this self-initiated concept, I explored how AI could unify fragmented financial information into one connected experience—helping customers understand their complete financial picture and turn intent into meaningful, controlled action. I designed MOVA end-to-end, from product strategy, information architecture and experience architecture to user flows, agentic UX, human-control mechanisms, high-fidelity interface design and prototyping.
Mortgage Servicing Product
Enterprise Workflow Platform
This enterprise mortgage servicing product was designed to simplify complex servicing workflows and bring them into a more consistent, structured experience. As the sole dedicated UX designer, I owned the UX end-to-end—understanding business requirements, defining information architecture and workflows, designing interaction patterns, and creating scalable UI solutions. My focus was on reducing complexity, keeping the primary task clear, and making supporting information available when needed while continuously evolving the product as requirements changed.
Customer Intelligence & Analytics
Enterprise Big Data Platform
I owned the UI/UX experience for this complex Big Data and Customer Intelligence product as the sole designer for nearly three years. My work spanned the full design journey—from understanding complex data and business requirements to defining information architecture, customer 360 experiences, dashboards, data visualization, workflows, interaction patterns and high-fidelity prototypes. The core challenge was to make large-scale enterprise data easier to explore, understand and act on without overwhelming the user.
